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SUPPORT
We’re here to help. Find answers to frequently asked questions below.
FAQ
I have another question that isn’t listed here.
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answer
We would love to assist you with any questions you may have about our products. Please see our FAQ section for further assistance or email us your inquiry at cs@isokostores.com
Does an outfit sold as a set count as two of three towards a “shopping by connection” purchase?
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answer
Yes, each set counts as two pieces of three required to enable a “shopping by connection” purchase. Add one or more additional pieces to complete your connection and aid us in reducing fashion’s carbon footprint.
How do “Connections” work?
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answer
A “shopping by connection” purchase is triggered when you add three or more items to your cart.
Should you find multiple items that become permanent fixings in your wardrobe, ordering in one installment will help us in our mission to reduce our collective carbon footprint.
For every shopping by connection purchase, we are donating a percentage of sales to carbonfund.org to aid in our combined initiatives of reducing and offsetting fashion’s carbon footprint.
Can this item be shipped to me?
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answer
ISOKO offers a free shipping service on all purchases made worldwide. We also cover all duty and handling fees associated with any package.
How do I change or cancel my order?
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answer
If you need to make an amendment to your order or cancel your order you will have 48 hours to do so from the point you make a purchase. Please email our customer service team who will assist you at cs@isokostores.com, detailing your order number and objective.
Will I be able to track my item?
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answer
A shipment confirmation email with a tracking number will be sent to you when we begin to package your order. The items are then dispatched via our shipping partners and are fully tracked door to door.
Do I pay a shipping fee?
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answer
ISOKO offers a free shipping service on all purchases made worldwide. We also cover all duty and handling fees associated with any package.
Why does it take so long?
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answer
ISOKO aims to challenge the notions of overconsumption and fast fashion with a new concept we’re calling "calm fashion” aimed at slowing down the mechanics of fashion to deliver timeless, tasteful, and well-thought out designs.
One of the ways we do this is by working with our manufacturing partners to only produce what is sold over the 7 day period that our shop is open. By doing so, we avoid over producing and play our part in helping change the fashion industry.
Because we want to take a step further, we have also created a concept called shopping by connection. A way to shop in quantities of three using colour as your steer.
Should you find multiple items that become permanent fixings in your wardrobe, ordering in one instalment will help us in our mission to reduce our collective carbon footprint.
For every shopping by connection purchase, we are donating a percentage of sales to carbonfund.org to aid in our combined initiatives of reducing and offsetting fashion’s carbon footprint.
When will I receive my order?
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answer
Thank you for helping ISOKO “calm” the world of fashion with your order.
We will soon be announcing the launch dates for our next collection, exclusively available for pre-order. For a 7 day period we will provide you access to shop and browse our store. After this time, we will close our store and your order will go into production with our partners, only making the quantities required to help us on our mission to remove overconsumption altogether. Each collection is released just once and is never sold again.
Once your order has been prepared, we will notify you with a shipping confirmation. Expect your parcel to be delivered in 4-6 weeks. Be on the lookout as you may receive packages with goodies from us during this 4-6 week period with our continued thanks for your patience.
customer service


We would love to assist you or help guide your shopping experience.

For any inquiries related to our products, please email us at
cs@isokostores.com.

We will endeavour to respond to any inquiries within a 24 hour period.
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size guide
For a seamless shopping experience we have created tailor-specific size
guides for each item.

Please select an item that you are interested in from our Collections Page
and then scroll to the size guide section to view a product specific size
guide to ensure your new ISOKO item will fit you perfectly.
womens
XS
SM
MD
LG
XL
chest
31" - 34"
34" - 37"
37" - 39"
39" - 41"
41" - 43"
inseam
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
waist
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
hip
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
chest
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
mens
XS
SM
MD
LG
XL
chest
31" - 34"
34" - 37"
37" - 39"
39" - 41"
41" - 43"
inseam
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
waist
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
hip
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
chest
31" - 34"
31" - 34"
31" - 34"
31" - 34"
31" - 34"
returns
We hope you will love everything that you order from us but if something
isn't quite right, we offer a 14 day period from the date of delivery to
return your item.
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Please email our customer service team who will assist you at
cs@isokostores.com, detailing your order number and we will assist you in
your return.
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Please note that it will be the full duty of the customer to pay for the
return or exchange of any item bought with us. Also be aware that we will
not take any responsibility for items lost during transit and strongly
recommend all returns to be sent by tracked delivery.
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We will give you a full refund by the same method you used to pay, and we
ask that items are returned clean, unworn and have all their tags on.
Check back later :)